When will your bins be emptied over Christmas and other key council service changes.
Westmorland and Furness Council will continue to provide key services over the Christmas and New Year Bank Holidays but some of its offices will be closed on 25 and 26 December 2024 and 1 January 2025. Limited offices will be open on 27, 30 and 31 December.
The council’s main switchboard number (0300 373 3300) will close at 5pm on 24 December and reopen from 27, 30 - 31 December with limited customer services. It will then close at 5pm on 31 December and reopen on 2 January 2025 at 9am.
There will be a recorded out-of-hours message advising of the closure period and contact numbers for Highways, Homelessness, Adults and Children’s Social Care should anyone be calling about an emergency.
Here are details of opening times, out of hours contacts and other relevant information:
Household Recycling and Waste Collections
In the Eden area if your usual collection day is:
Wednesday 25 December, your collection will be made on Tuesday 24 December
Thursday 26 December, your collection will be made on Friday 27 December
Friday 27 December, your collection will be made on Saturday 28 December
Collections on Monday 30 December and Tuesday 31 December will be on the normal day.
From Wednesday, 1 January all collections through the week will then be one day later than normal.
From Monday 6 January collections will go back to the normal day.
Recycling
Household Waste Recycling Centres (HWRCs) will remain open as usual throughout the festive season but they will be closed on Christmas Day, Boxing Day and New Year’s Day. Opening hours for Penrith (Flusco) are 8am - 6pm, Monday-Sunday
The HWRC permit helpline will be closed on bank holidays and weekends.
HWRCs that are open on Christmas Eve and New Year’s Eve will close at 4pm.
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Christmas Day, Boxing Day and New Year’s Day.
If you’re concerned about the welfare of an adult, please visit the Westmorland and Furness Council website or call 0300 373 3301.
When offices are closed, please use the out of hours number to report a safeguarding concern (01228 526 690) - this can be used 24-hours a day for adult social care emergencies.
Children's Services (for children's social care)
The children's services offices will also be closed on Christmas Day, Boxing Day and New Year’s Day.
During closure periods, the Emergency Duty Team can be contacted 24 hours a day for children’s social care emergencies on 0300 373 2724.
For more information about what to do if you’re concerned for the welfare of a child, please visit the Cumbria Safeguarding Children website.
Homelessness
Young people or people providing support to young people who are at risk of homelessness or are homeless, should visit the Westmorland and Furness Council website for more information.
People who are at risk of eviction or homelessness or need support with housing, can find information and support by visiting westmorlandandfurness.gov.uk.
Domestic abuse
Westmorland and Furness Council have a duty to assess the need for support and prepare strategies to provide services for victims in safe accommodation and to provide domestic abuse survivors with community in-reach services.
Visit the Westmorland and Furness Council website for more information on Domestic Abuse support.
Westmorland and Furness Highways
Between 5pm on Tuesday 24 December and 8.30am on Thursday 2 January, highways are operating a limited service prioritising reports of emergencies that cause immediate threat to life or property.
If you need to report a highways related emergency during this time, please call the Highways Hotline on 0300 373 3306.
To report general problems with potholes, road damage, flooding and drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more, please complete the highways online reporting form.
Archives, Libraries and Local Link offices
The Archive Centres and all libraries will be closed on 25, 26 and 29 December 2024 and 1 January 2025.
Penrith library will be open on 27, 28, 30 and 31 December. Normal hours resume from Thursday 2 January 2025.
Registration Services
The Registration Service will be closed on the usual Bank Holidays during the Christmas and New Year period.
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